Legal

Privacy

policy.

Your privacy matters to us. This page explains which personal data Tails Communications collects through this website and in our contact with you, why we do so, and what rights you have.

Last updated: 28 October 2026

1. Who is responsible for your data?

The controller of your personal data is:
Tails Communications CommV
Provinciebaan 68, 2470 Retie, Belgium
Company number / VAT: BE 0778.954.342
Email: info@tailscommunications.be
Phone: +32 479 63 35 73

For any question about this policy or your data, you can reach us at the addresses above.

2. Which data do we collect?

Contact details you share when you email, call or message us (for example via WhatsApp): your name, company, email address, phone number and the content of your message.
Newsletter: your email address when you subscribe to our newsletter.
Client and supplier data we need to carry out an assignment and send invoices, such as company name, address and VAT number.
Website usage data, such as the pages you visit, your device and browser and your approximate location. We only collect this through analytics and marketing cookies if you have given your consent.
Company identification: if you consent, Leadinfo recognises which company visits our website based on its IP address. This concerns company data, not individual visitors.

3. Why do we use your data?

To answer your questions and prepare a proposal. Legal basis: steps prior to entering into a contract and our legitimate interest in responding to you.
To carry out assignments and handle invoicing. Legal basis: performance of a contract and our legal accounting obligations.
To send our newsletter. Legal basis: your consent. Every newsletter contains an unsubscribe link.
To measure and improve our website and marketing. Legal basis: your consent through the cookie banner.
To maintain our business relationships. Legal basis: our legitimate interest in following up on professional contacts.

We never sell your personal data.

4. Cookies

This website uses cookies. Strictly necessary cookies make the website work and are always active. Analytics cookies (Google Analytics, via Google Tag Manager) and marketing cookies (such as Leadinfo and Meta) are only placed after you have given your consent in the cookie banner. You can change or withdraw your choice at any time.

5. Who do we share your data with?

We only share your data with service providers who help us run our business and this website, such as our web hosting provider, our email and newsletter tools, Google (Analytics and Tag Manager), Leadinfo and Meta. They may only process your data on our instructions and for the purposes described above.

Some of these providers are located outside the European Economic Area, for example in the United States. In that case we make sure appropriate safeguards are in place, such as the EU-US Data Privacy Framework or the European Commission's standard contractual clauses.

6. How long do we keep your data?

Questions and contact requests: as long as needed to handle and follow up on your request, and no longer than two years after our last contact if no collaboration follows.
Client data: for the duration of our collaboration, and afterwards for as long as Belgian accounting and tax law requires.
Newsletter: until you unsubscribe.
Cookies: for the period shown in the cookie banner.

7. Your rights

You have the right to access your personal data, to have it corrected or deleted, to restrict or object to its processing, and to receive it in a structured format (data portability). Where we rely on your consent, you can withdraw it at any time.

To exercise your rights, email us at info@tailscommunications.be. We will respond within one month.

Not happy with how we handle your data? Let us know first, so we can look for a solution together. You also have the right to file a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit), Drukpersstraat 35, 1000 Brussels, www.gegevensbeschermingsautoriteit.be.

8. Security and changes

We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access.

We may update this privacy policy from time to time, for example when our services or the law change. The most recent version is always available on this page.